Comments on Becky's T-Blog: Closure

Actually I would have taken your second point a st...

2005-08-21T06:28:00.000+01:00

Actually I would have taken your second point a step further - technical support should have known that sites were being shifted around servers, even if it was an emergency move.

At work mostly whenever a server goes boom the IT guys send up a flare immediately to let as many people as possible know there are/will be problems. That way when we perform stupid user trick #33 (forget about planned outages) the helldesk people can calmly remind people that the server is down.

I will not even mention the copying problems - that is unexcusable. I can MAYBE see the missing the ASP.NET settings, but not copying the files?

Sounds like someone needs a cattle prod applied to their dangly bits to stop this from happening again.

Point taken Becky, but I was one of the firms affe...

2005-08-19T18:19:00.000+01:00

Point taken Becky, but I was one of the firms affected by the 36 hour outage when the BT router went down, so consequently I got it in the neck from a 100 strong client-base - you don't want to go there too often! :)

Having said that, I've had 36 hour outages with other HSPs. But if clients only want to pay a couple of hundred squids a year for their hosting may be they're getting what they pay for.

I've known companies turning over 40k a month who insist staying on a shared server, and then get all upset when it goes down on a Saturday, but see you're getting me started again!

Other companies you may want to consider - Titan, IACL, Donhost. All IIS providers. Please don't mention my name, thanks!

Interesting articles Rachel. In the interests of b...

2005-08-19T14:54:00.000+01:00

Interesting articles Rachel. In the interests of balance it might be worth pointing out that all those problems occured in 2001/2002, and Fasthosts are a large company who by the laws of averages are bound to attract more detractors than smaller firms. That's not to excuse them from the problems I had, of course. :-)

Emily, I know it wasn't intentional and I'm sure if I'd have posted that picture at 8.00am BST Siobhan would have been the first to spot it. :-)

If you haven't already, send the letter. It was c...

2005-08-19T14:39:00.000+01:00

If you haven't already, send the letter. It was clear, concise and polite, all while showing that you're torqued off at them about it. Very well written.
BTW, I didn't mean to affect your "Can Siobhan see the Cube?" experiment, but hey, it's a freakin' cube, of COURSE I had to say something!

Becky, if you do send the letter remember to put t...

2005-08-19T12:59:00.000+01:00

Becky, if you do send the letter remember to put the times of the calls in the letter. That way they will see that you are not just an over impatient Miss, who stamps her foot.

I checked the fastnet T&Cs although they do reserve the right not to inform so that doesn't mean that they can just do things willynilly without informing their customers. They also do not guarentee that you won't loose business because of their business but that does not excuse them "breaking" your site. And it doesn't seem that they have provided a "fit for purpose" service.

Apologies for the first link in my earlier comment...

2005-08-19T12:24:00.000+01:00

Apologies for the first link in my earlier comment not working. Here it is again...

BT techno gaff takes SMEs offline

Fingers crossed!

Not wishing to add fuel to the fire..." REL="nofol...

2005-08-19T12:18:00.000+01:00

Not wishing to add fuel to the fire...

BT techno gaff takes SMEs offline

The point about this is that Fasthosts boasted redundant network connectivity and then put them all of them through the above BT router, stoopid?

Fasthosts in email crisis

You still want to trust these guys?

Fasthosts faces trading standards inquiry

OK, so it's only a trading standards inquiry so whose worried?

Dell, Fasthosts and BT shamed for misleading advertising

Fasthosts involved in misleading advertising, who'd have thought?

I suppose it wouldn't be fair on Fasthosts to be too quick to form an unfair opinion of them... would it? Bless!

OK, I will then! :)

2005-08-19T11:56:00.000+01:00

OK, I will then! :)

You should definitely send it.

2005-08-19T10:59:00.000+01:00

You should definitely send it.

you should send it! if not i will, from your addre...

2005-08-19T10:28:00.000+01:00

you should send it! if not i will, from your address :)

"I would be interested in hearing your opinions on...

2005-08-19T10:24:00.000+01:00

"I would be interested in hearing your opinions on this matter."

That's PoliticalSpeak for, "Whacha gotta say about that, eh chum?"